45th Parallel Internet Services has many different ways to pay for products and accounts. Most of them are well known, but other methods are not advertised or discussed much. It is the intent of this document to describe each payment method
and how to use them.
This is nothing more than a standard credit or debit card payment. In the past, the processing of credit/debit card payments was not live; that is, the payments were processed the same as if you called your information into 45th Parallel
Internet Services (which you may still do if so desired). The entire process took approximately 2-3 business days to complete and you were notified by 45th Parallel Internet Services both when we initially processed the payment and when
the payment was completed. This is no longer the case.
As of now, credit/debit card processing is live just like on Amazon.com, Walmart.com or any other online retailer. None of your card information is stored on our servers. Instead, your card is given a special unique token
that only the card processor we use can interpret. There is no chance that your card information can be obtained from our server if we are ever hacked (which we sincerely hope never happens). We never pass on any fees
charged by our card processor to our customers.
In addition, you can set up recurring payments using your credit/debit card. On the anniversary of your order, your card will automatically be charged/debited for the renewal of the product. You can authorize or cancel authorization for
recurring payments via credit/debit card in the Client Support Portal.
If you cancel your order and it is one of the products we can refund (see our Terms of Service for details), we will issue a credit to the
credit/debit card you used to pay the invoice for the ordered product(s) being cancelled.
Debit card payments are processed immediately and should appear on your bank/credit union account the same day. Credit card payments may take up to 2 days to appear on your bank/credit union account.
- ACH Checking/Savings Account Debit (USA Only)
This is a new payment method that we are proud to offer to our customers. If you prefer, you can pay for the ordered product(s) by direct debit from your bank/credit union checking or savings account. This will save you both time spent
mailing checks as well as eliminating interest charges that you incur with credit card payments. It will also be handy if your bank/credit union does not offer a debit card for the account (which is true for most savings accounts). Recurring
payments are also available using this payment method as are refunds if allowed by us for the product(s) being refunded.
It should be noted that ACH payments can take up to 5 days to process although they normally process within 1-2 days. While the payment is processing, the invoice will be placed in a Payment Pending status until the payment
has cleared at which time, the order will be processed.
To use this method, you will need to provide the bank's/credit union's information which includes, but is not limited to, the routing number and account number. As with credit/debit card payments, none of this information, other than the
name of the financial institution, is stored on our servers but, rather, is stored on the processor's site. Again, we only have a unique token for the account that the processor uses to obtain the account information. When making a payment
using this method, you are able to select a previously stored account or enter a new one if you have multiple checking or savings accounts.
PayPal, a leader in online payments with over 193+ million accounts worldwide, is a fast, safe way to pay and get paid online. You can send a payment to anyone that has an email address to include foreign countries. Paypal charges no fees to
send a payment. You can fund your payment using a bank checking account, bank savings account, or credit cards. 45th Parallel Internet Services does pay a per transaction fee for each payment received which we do not (at this time and no
plans to do so), pass on to our customers even though the fees reduce the amount we receive for our products and services. Our prices are not marked up to make up for any fees we are charged by Paypal. Note that Paypal
protects your privacy and will not disclose your credit card or bank account numbers to us, nor will we know if you use the Paypal Credit method. All we will know is that you used Paypal to make your payment.
We have multiple ways for you to pay by Paypal, all of which are either available on our order pages (or invoices) or available on the Paypal website. Regardless of the Paypal method you use, once payment is completed, Paypal will send you
email confirmation and 45th Parallel Internet Services will send you a PAID invoice via email. Each option below is shown separately (except Paypal Credit) on the order form:
- Paypal Billing. This method works just like a credit card. No matter when you place an order or which product/service you purchase, your payment will automatically be processed by Paypal using the credit card or bank
account you have configured Paypal to use. After you use this method for the first time, it will become your default payment method for all future orders/invoices. NOTE: You must have a Paypal
account to use this payment method but you will not have to log into Paypal to complete transactions using this method.
- Paypal Credit. This method is setup via your Paypal account (requires application and credit approval by Paypal) and allows you to make six monthly payments for any order with a payment due of $99.00
or more without incurring interest charges. If payment is not made in full by the end of the six month period, Paypal will charge you interest from the date of the original order and again until the order is paid in full. This method of
payment is processed entirely on the Paypal website and, as stated above, we will not be privy to how you made the payment; all we will know is that it was processed by Paypal. NOTE: This payment method will not be displayed
on 45th Parallel Internet Services' order forms.
- Paypal Express. This method will take you to our standard Paypal checkout page to complete your order. You need not have a Paypal account to use this method. Once your order is completed, you will be
redirected to our Thank You page to let you know we appreciate the order.
- Paypal Standard. Using this method, you are taken to the Paypal website to complete your payment and then returned to our website.
- Paypal Subscription. This method signs you up for automatic payment from your Paypal account for the order you just processed. On the anniversary of your order, Paypal will automatically deduct the amount necessary
for renewal of the ordered product or service. Note that this method is only for the product ordered; if you order another product later or separately, you will have to either use another method of payment or setup a
second subscription for the new order.
- ApplePay® — Google Pay — Microsoft Pay
These payment options are available for those customers who have registered various credit cards, debit cards or even checking/savings accounts with one (or more) of the services. They work similarly to Paypal in that respect. People who use
these methods register their credit cards and/or bank/credit union checking or savings accounts with the service. Then they select one as a payment method when purchasing products and, after logging into the service, select the credit card
or checking/savings account they want the payment to be charged to. We, as the seller, have no idea concerning what was actually used to make the payment; all we know is the method (ApplePay®, Google Pay or Microsoft Pay) used.
- Mail-In Payment
We accept payment via personal, business or bank certified check as well as USPS or bank money order. Check payments are not credited to an account until the check clears our bank (new customers only) and, due to this, no
provisioning of the purchased product will occur until the check/money order clears our bank. Money Orders have been around for a long time, long before any other payment method except check payment. Both US Postal Service (USPS) and bank
money orders are acceptable. All such check/money order payments must be mailed to our mailing address as stated in the invoice.
Using this method of payment, you actually are prepaying for your account. You can deposit any total amount between $10.00 USD and $999.00 USD. Once you have funded your account, you will no longer receive invoices for recurring amounts
due. Instead, the invoice is paid by use of the funds in your account and you are sent an email confirming the payment along with a copy of the paid invoice. You can fund your account using either Paypal, Credit Card (Visa, Mastercard,
Discover or American Express) or Mail-In Payment. This saves you the hassle of dealing with invoices and payments. Funds in your account can also be used for one time orders.
Note 1: Only customers who have at least one product already ordered and activated can add funds to a pre-funded account. This is a security measure as all first orders for products trigger a fraud check
before approval. Subsequent orders are not subject to the fraud check (the first ordered product already passed the fraud check so there is no need to repeat it for subsequent orders for the same customer).
Note 2: Funds deposited to a customer's pre-funded account may only be used for purchases and renewals of your products and are not refundable unless there is a pre-funded account balance when a customer's
user account and associated products are being terminated by 45th Parallel Internet Services or the customer. All such refunds will be sent to the customer's email address of record via Paypal (the customer is not required to have a Paypal
account to get such refunds).
Here is how to fund a pre-funded account:
In order for the payment to process, your pre-funded account balance must equal (exactly) or be higher than the amount of the payment due specified in the invoice. If not, the payment will fail and you will have to add funds to your
pre-funded account to cover the full amount of the invoice payment due (or you can choose to use one of the other payment methods shown above) using the instructions in the Here is how to fund a pre-funded account
section above. You will then have to manually process the invoice payment since the automated payment process only occurs at the time the invoice is created. You will still receive copies of invoices via email but you will not need to pay
them (they will be shown as paid). You can even use the funded account balance to manually pay any invoice created before you funded your account (or 45th Parallel Internet Services can do it for you if requested). The
balance of your funded account is always available to view in your Client Portal account and it is best to view it before ordering a new product or service.
- Log into your customer Client Portal account (you will be asked for your login username and password).
- Once logged into your account, click on Billing in the top menu bar and then click on the Add Funds link in the drop-down menu.
- In the Amount to Add: box, enter the amount you want to fund (between $10.00 and $999.99).
- Select the Payment Method from the drop down menu.
- Click on the Add Funds button.
- You will be presented with an invoice for the amount you want to fund. Print out the invoice for your records or click the Download button at the bottom of the screen to get the invoice in PDF format which
you can print out or store on your local computer for your records. Alternatively, you can wait for the system to send you the invoice via email. Regardless, use the << Back to Client Area link at the
bottom of the screen to return to the main screen.
- At the bottom of the Client Area screen, your new invoice will be listed with a checkbox to its left. Put a check mark in the box to the left of the new invoice and click the Pay Selected link. The invoice
will be displayed and, in the upper-right corner of the invoice, the method of payment is displayed. You can use the drop-down menu to change the method of payment if desired. Depending on which method of payment you select, you will see
one of the following:
- A PayPal button for each of the Paypal methods described above (except for Paypal Credit which is handled by settings in your Paypal account).
- Instructions on where to send your Mail-In Payment
- A Pay Now button for Credit Card payment
If you have any additional questions about our payment methods, please open a ticket with our Billing Department (you must be
registered with the Client Portal to make contact with the Billing Department).